1. Acceptance of Terms
By accessing or using the PractaHQ platform at practahq.co.zw ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of a firm or organisation, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, you must not access or use the Service.
2. Description of Service
PractaHQ is a cloud-based legal practice management platform that provides law firms with tools for matter management, client records, time tracking, billing, HR management, and related operational functions. The Service is offered on a subscription basis with a free trial period as described on our pricing page.
3. Accounts & Registration
- You must provide accurate and complete information when creating an account.
- You are responsible for maintaining the confidentiality of your account credentials.
- You must notify us immediately at support@practahq.co.zw if you suspect unauthorised access to your account.
- Each firm account is allocated a primary administrator ("Firm Admin") who is responsible for managing users and data within their workspace.
- You must be at least 18 years of age to create an account.
4. Subscriptions & Billing
4.1 Trial Period
New firm registrations receive a 10-day free trial with full access to the Service. No payment is required during the trial period. At the end of the trial, continued use of the Service requires an active subscription.
4.2 Paid Subscriptions
Subscription fees are charged in advance according to the plan you select. All fees are non-refundable unless otherwise stated or required by applicable law. We reserve the right to change pricing with 30 days' notice.
4.3 Payment
Payments are processed through ZB Smile&Pay. By providing payment details, you authorise us to charge the applicable subscription fee. If a payment fails, we may suspend access to the Service until payment is resolved.
4.4 Cancellation
You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period. No partial refunds are issued for unused time.
5. Acceptable Use
You agree not to:
- Use the Service for any unlawful purpose or in violation of any applicable laws.
- Attempt to gain unauthorised access to any part of the Service or its infrastructure.
- Upload or transmit malware, viruses, or any harmful code.
- Reverse engineer, decompile, or disassemble any part of the Service.
- Use the Service to store or process data on behalf of third parties without their consent.
- Resell or sub-license access to the Service without our prior written consent.
- Interfere with the performance or availability of the Service for other users.
6. Data Ownership & Responsibility
You retain ownership of all data, content, and records you submit to the Service ("Your Data"). By using the Service, you grant us a limited, non-exclusive licence to host, process, and display Your Data solely to provide the Service to you.
You are solely responsible for the accuracy, legality, and appropriateness of Your Data. We are not responsible for any errors, omissions, or legal consequences arising from Your Data.
7. Confidentiality & Legal Professional Privilege
We understand that law firms handle privileged and confidential information. We implement technical and organisational measures to protect Your Data. However, you remain responsible for compliance with professional secrecy obligations under applicable law and your regulatory body's rules. PractaHQ does not waive or compromise legal professional privilege by storing data on our platform.
8. Service Availability
We target 99.9% uptime for the Service but do not guarantee uninterrupted availability. Scheduled maintenance will be communicated in advance where possible. We are not liable for downtime resulting from circumstances outside our reasonable control.
9. Intellectual Property
The Service, including its design, code, features, and content (excluding Your Data), is owned by PractaHQ and protected by intellectual property laws. You are granted a limited, non-transferable licence to use the Service for its intended purpose during your subscription term. This licence does not transfer any ownership of the Service to you.
10. Disclaimer of Warranties
The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied. To the maximum extent permitted by law, we disclaim all warranties including merchantability, fitness for a particular purpose, and non-infringement.
PractaHQ is a practice management tool. It does not constitute legal advice, and we are not a law firm. Use of the Service does not create a lawyer-client relationship.
11. Limitation of Liability
To the maximum extent permitted by applicable law, PractaHQ shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service. Our total liability for any claim shall not exceed the amount you paid us in the 3 months preceding the claim.
12. Termination
We may suspend or terminate your access to the Service at any time if you breach these Terms or if we determine, in our sole discretion, that continued access poses a risk to the platform or other users. Upon termination, your right to use the Service ceases immediately. You may request an export of Your Data within 30 days of termination.
13. Governing Law
These Terms are governed by the laws of Zimbabwe. Any disputes shall be subject to the exclusive jurisdiction of the courts of Zimbabwe.
14. Changes to These Terms
We may update these Terms from time to time. We will provide at least 14 days' notice of material changes by email or a prominent notice within the Service. Continued use after the effective date constitutes acceptance of the revised Terms.
15. Contact
For questions about these Terms, contact: