Terms of Service

1. Acceptance of Terms

These Terms of Service ("Terms") govern access to and use of the PractaHQ platform at practahq.co.zw and related applications (the "Service"). By creating a firm workspace, accepting an invitation, or signing in, you agree to these Terms.

If you are accepting on behalf of a law firm or other organisation, you confirm that you are authorised to bind that firm. If you do not agree, you must not use the Service.

2. Description of Service

PractaHQ is a practice management platform for law firms. It provides tools for matter and client administration, time recording, invoicing, trust accounting, deadlines, precedents, staff administration, and related firm operations, including features designed for Zimbabwean practice.

The Service is supplied on a subscription basis. Trial access, plan features, and pricing are as described on our website and in your firm’s subscription settings. PractaHQ is a software product for firms — it is not a law firm and does not provide legal advice.

3. Accounts & Firm Workspaces

• Registration details for your firm and users must be accurate and kept up to date.
• Each firm operates within its own workspace. The firm’s designated administrator (Partner or Admin) manages users, roles, and firm settings.
• Users are responsible for keeping their sign-in credentials private and for activity carried out under their accounts.
• If you believe an account has been compromised, notify us promptly at support@practahq.co.zw so access can be reviewed and restored appropriately.
• The Service is intended for adult professionals acting for a firm. Users must be at least 18 years of age.

4. Subscriptions & Billing

4.1 Trial Period

Eligible new firm registrations may receive a free trial with access as described at registration. Payment is not required during a qualifying trial. Continued use after the trial ends requires an active paid subscription (or another arrangement confirmed by PractaHQ in writing).

4.2 Paid Subscriptions

Subscription fees are billed in advance according to the plan selected by your firm. Fees are non-refundable except where required by applicable law or expressly agreed in writing. We may update plan pricing with at least 30 days’ notice before the change applies to your firm’s next renewal.

4.3 Payment

Subscription payments are processed through our designated payment partner (ZB Smile&Pay or such other processor as we may appoint). By submitting payment details, your firm authorises charges for the applicable subscription. If payment fails, we may pause access until the account is brought current.

4.4 Cancellation

Your firm may cancel a subscription from the relevant account settings or by contacting support. Cancellation takes effect at the end of the current billing period unless otherwise agreed. Unused time in a paid period is not refunded on a pro-rata basis unless required by law.

5. Acceptable Use

Your firm and its users agree to use the Service lawfully and professionally. In particular, you must not:

• Use the Service for any unlawful purpose or in breach of applicable professional rules binding on your firm.
• Attempt to access systems, accounts, or workspaces you are not authorised to use.
• Upload or transmit malware or other harmful code.
• Reverse engineer, decompile, or attempt to extract the source code of the Service, except to the extent such restriction is prohibited by law.
• Resell, rent, or sub-license the Service to other firms or organisations without our prior written consent.
• Interfere with the Service’s operation or with other customers’ use of it.
• Misrepresent your identity or your firm’s identity when using the Service.

6. Firm Content & Ownership

Content that your firm and its authorised users enter into your workspace — including matter records, client directory entries, documents, time entries, invoices, trust ledgers, and similar practice records ("Firm Content") — remains your firm’s property.

PractaHQ does not claim ownership of Firm Content. The Service exists so your firm can create, organise, and use Firm Content in the ordinary course of practice. PractaHQ’s role is to operate the platform that makes that possible for your subscribed workspace.

Your firm is responsible for the accuracy and appropriateness of Firm Content, for deciding who within the firm may access it, and for how the firm uses outputs generated from it. PractaHQ is not responsible for professional decisions made by your firm or for the substance of advice your firm gives its clients.

7. Professional Confidentiality

PractaHQ is built for law firms and recognises that Firm Content may include information that is confidential to your firm and its clients. Your firm remains responsible for complying with its own duties of confidentiality and professional secrecy under applicable law and Law Society rules.

Use of PractaHQ does not create a lawyer–client relationship between PractaHQ and your firm’s clients, and does not transfer professional responsibility for client matters to PractaHQ. Your firm controls who is invited into its workspace and what those users are permitted to do.

8. Service Availability

We aim to keep the Service available and reliable for subscribed firms. From time to time, maintenance, upgrades, or events beyond our reasonable control may affect availability. Where we plan significant maintenance, we will give advance notice when practicable.

Feature availability may depend on your firm’s plan. We may improve, add, or retire features as the product develops, provided that material reductions to core subscribed functionality will be communicated with reasonable notice where practicable.

9. Intellectual Property

The PractaHQ platform — including its software, design, trademarks, documentation, and standard product content (other than Firm Content) — is owned by PractaHQ (Private) Limited or its licensors. Your firm receives a limited, non-exclusive, non-transferable right to use the Service for internal practice management during an active subscription. That right does not transfer ownership of the platform to your firm.

10. Nature of the Service

The Service is a practice management tool. It does not constitute legal advice, accounting advice, or a substitute for professional judgment. Templates, checklists, reports, and workflows are provided to assist administration; your firm remains responsible for adapting them to each matter and for compliance with court rules, tariffs, and Law Society requirements.

Except as expressly stated in these Terms or required by law, the Service is provided on a commercially reasonable basis for its intended purpose. Nothing in this section is intended to exclude liability that cannot be excluded under Zimbabwean law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, PractaHQ shall not be liable for indirect, incidental, special, or consequential loss arising from use of the Service. Subject to the same limit, PractaHQ’s aggregate liability for claims arising out of these Terms or the Service in any twelve-month period shall not exceed the subscription fees paid by your firm for the Service in the three months preceding the claim.

Nothing in these Terms excludes or limits liability for fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be limited.

12. Suspension & Termination

We may suspend or end access to the Service if your firm materially breaches these Terms, if required fees remain unpaid after notice, or if continued use would place the platform or other customers at clear risk. We will act reasonably and, where practicable, give notice so your firm can remedy the issue.

Your firm may stop using the Service at any time by cancelling as described above. After termination or expiry, access to the workspace ends. On request made within 30 days, we will assist with a reasonable export of Firm Content then available in the workspace, subject to outstanding fees and technical feasibility.

13. Governing Law

These Terms are governed by the laws of Zimbabwe. The courts of Zimbabwe have exclusive jurisdiction over disputes arising from these Terms or the Service, without prejudice to any mandatory consumer protections that may apply.

14. Changes to These Terms

We may update these Terms as the Service evolves. For material changes, we will give at least 14 days’ notice by email to the firm administrator or by notice within the Service. Continued use after the effective date constitutes acceptance of the updated Terms. If your firm does not agree, it should stop using the Service and cancel before the changes take effect.

15. Contact

Questions about these Terms may be directed to: