1. Overview
PractaHQ ("we", "our", or "us") is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform at practahq.co.zw and any related applications or services (collectively, the "Service").
Please read this policy carefully. If you disagree with its terms, please discontinue use of the Service.
2. Information We Collect
2.1 Information you provide directly
- Account information: name, email address, password, and firm details when you register.
- Profile data: role, position, department, phone number, and profile settings.
- Firm data: matters, clients, billing records, time entries, HR records, and documents you create or upload.
- Communications: messages you send us via the contact form or support email.
- Payment information: billing email and subscription selections. Card details are processed directly by our payment provider (ZB Smile&Pay) and are never stored on our servers.
2.2 Information collected automatically
- Log data: IP address, browser type, pages visited, and access timestamps.
- Device information: operating system, device identifiers, and browser version.
- Usage data: features used, actions taken within the platform, and session duration.
3. How We Use Your Information
We use your information to:
- Provide, operate, and maintain the Service.
- Create and manage your account and firm workspace.
- Process subscription payments and send billing receipts.
- Send transactional emails: account verification, invitations, password resets, and subscription notices.
- Respond to support requests and inquiries.
- Monitor and improve platform performance, stability, and security.
- Comply with applicable legal obligations.
We do not sell your personal data to third parties.
4. Data Sharing & Disclosure
We may share your information only in the following circumstances:
- Service providers: Third-party vendors who help us operate the Service, including hosting providers, email delivery (Brevo), and payment processing (ZB Smile&Pay). These parties are contractually bound to use your data only to perform services for us.
- Within your firm: Firm administrators can access all data within their firm workspace as necessary to manage the platform.
- Legal requirements: If required by law, court order, or other legal process.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred to the successor entity.
5. Data Security
We implement industry-standard security measures to protect your information, including encrypted connections (HTTPS/TLS), hashed password storage, and role-based access controls within firm workspaces.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
6. Data Retention
We retain your personal data for as long as your account is active or as needed to provide the Service. If you close your account, we will delete or anonymise your data within 90 days, unless retention is required by law or for legitimate business purposes (such as resolving disputes or enforcing agreements).
7. Your Rights
Subject to applicable law, you have the right to:
- Access the personal data we hold about you.
- Correct inaccurate or incomplete data.
- Delete your personal data (subject to legal retention obligations).
- Object to or restrict certain processing of your data.
- Data portability — request a copy of your data in a structured, machine-readable format.
To exercise any of these rights, contact us at privacy@practahq.co.zw.
9. Third-Party Links
The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
10. Children's Privacy
The Service is intended for use by legal professionals and businesses. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that we have collected such data, we will delete it promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page with an updated effective date and, where appropriate, by email. Continued use of the Service after changes take effect constitutes acceptance of the revised policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy, please contact: